If you want to meet the long-term goals for your business, then investing in the right CRM is crucial and helpful in every stage. When I say right, I mean trustworthy, robust, and full of helpful features. Well, it seems like Microsoft has got the checklists cleared for being a robust CRM. It integrates ERP and CRM capabilities in Dynamics 365. This enables businesses to have access to sales, customer services, marketing campaigns, etc., all in one application. And for top-notch services, you can hire Dynamics 365 development company to install the CRM in your system with all the desired features.
Dynamics 365 is a highly scalable CRM solution having extensive functionality and flexibility. Microsoft Dynamics 365 development is a perfect choice for businesses that need a capable CRM solution to enhance their sales graph, marketing strategies, and customer support. Additionally, both small and large-scale businesses can use this CRM. Let us dig deep in the benefits of Microsoft Dynamics CRM and why your organization should have it.
Benefits of Microsoft Dynamics 365 CRM
- User friendly functionality provides easy navigation and on-point UI/UX.
- Seamless integration with other Microsoft products like Outlook, Skype, Office 365, Power BI, SharePoint, and PowerApps.
- Built-in solid tools like LinkedIn Sales Navigator Application Platform (SNAP) to boost efficiency and productivity.
- Flexible architecture enables easy customization and helps you to meet the unique requirements of your business.
Reasons to Use Microsoft Dynamics 365 CRM
1. Increases Operational Efficiency
Microsoft Dynamics 365 CRM enhances operational efficiency through standardization and streamlining various business processes. It provides a flexible workflow that helps to automate the business tasks to make it easy for staff and customers to use it. Additionally, it cuts down the repetitive tasks for your team to concentrate on other important tasks. Like you don’t need a team to assign the tickets or tasks to the respective member, the system will do it by itself. It will assign the tasks to the concerned person or team.
2. Highly Customizable
Dynamics 365 provides a range of modules with built-in tools to smoothen the workflows and automate rule-based tasks across sales, customer support, marketing, field service, etc. It enables you to customize the workflow as per your requirement and goals. With several deployment options, flexible architectural, and budget-friendly packs, you can customize your CRM as per your budget, goals, KPIs, and customers.
3. Improved Customer Experience
Dynamics 365 collects enormous amounts of relevant data about every customer. Later it analyzes the websites visited by each customer, how they interact with your brand, what do they search the most, etc. The BI tool gives you the insights of such customer data by which you can plan offers, launches, etc., by keeping everything customer-centric. Additionally, the CRM also suggests relevant results to the customers for keeping them engaged with your brand.
4. Easy Service Scheduling
If you are working on improving the customer experience and increasing your staff’s efficiency, then the first thing you need to do is cut down the time it takes for your company to respond to a customer’s query. The easiest way to start is by simplifying and streamlining the service schedule. Dynamics can provide you with that. It provides an all-in-one view that contains all the requests of customers, calendar, priority status, and assigned status. This will streamline the request and will cut down the time of agents to segregate the requests. It will also cut down the response time and will increase the customer satisfaction rate.
5. Better Communication
Microsoft Dynamics 365 CRM provides better communication and enables everyone to be on the same page. Your employees and department admins can put the valuable data and information about projects and customers. Later that data can be filtered to find out the required information on any hour of the day. This way, no one will have to search separately for any document or data. This way, your employees can be more productive.
With Microsoft Dynamics 365 development, your workforce can easily access any type of data they want. This allows staff to make smarter, more informed, and more strategic decisions since they have all the required tools and insights.
Conclusion
Microsoft Dynamics 365 CRM is an ideal CRM for your business to enhance customer experience and increase staff efficiency. It will securely help to save all your data in one system. This CRM will boost company-wide performance, streamline the sales process, and increase sales eventually.
Additionally, Microsoft continuously keeps upgrading and advancing its systems and gives regular updates to their customers. After knowing all the reasons why you need a Dynamics 365 CRM, you will only need a Dynamics 365 development company. They can help you to integrate Dynamics 365 CRM with the required customizations in your system.