Perhaps the most pressing challenge in the B2B customer support segment is how to strategize and optimize the call centers and their functions so as meet their customer’s omni-channel expectations. Customers these days expect a variety of well-coordinated options through which they can to connect and communicate with the business. …

Business continuity is the name of the game these days. Latency and lag are words that firmly belong to the past and for good reason. With growing advancements in technology and impatience of users, even a second’s delay can cost a company thousands of dollars in lost revenue and trust …

A plentiful of leads is like a waste resource for the business that does know the skill of conversion. New leads are considered as the lifeline of every sales workforce and are rightly said so. Generating new leads for your business is one of few things that keeps you going …

In today’s market, the competition is increasing with each passing day even more. This often gives rise to some of the questions in the minds of the managers and owners of every company. Are we doing something different than our peers? Should we do something innovative with the products we …

Outsourcing the routine business task is inevitable in today’s competitive business environment. If a business wants to survive and keep its customer satiated, outsourcing is considered as the best option. It is so not just because it saves a lot of money but also because it saves a lot of …

If you go to Google play store for androids or the app store for iOS devices, you will find endless apps for you to download. You can download most of the apps for free. More and more apps are added to the list every day. The apps competition is very …

Are you interested in learning a foreign language, but you fail to find the right resource? Well, if this is the scenario, then here is the most practical way to learn your favorite language. At LinguistBook, you get the comfort to communicate with people around the world and get opportunities …

To decide the best agency for your company is a difficult task. And the hardest part, in the first place is to decide whether to outsource or not. Will it be an effective one? This question is simply normal for decision-makers especially if you are fresh in the market and …

There has been an increasing phenomenon among users where they fail to understand the difference between VPS hosting and cloud hosting. Though both the hosting solutions are related to virtual hosting, these solutions are not the same. In fact, many service providers (especially the ones in the sales team for …

A corporate call center is governed by so many things, but the basic requirement, be it any sector is to deal customers with empathy. Great companies are enabled by great cultures. A healthy culture in the organization helps recruit the best staff, retain their moral values and motivate them to …