Got A Beef: Here's How To Get Satisfaction

• First of all, don't be afraid to complain. The majority of businesses will be pleased to set matters right. They realize that customer goodwill is still the best form of advertising.

• Keep a file of important information. Include copies of sales receipts, repair orders, warranties, cancelled cheques, contracts, and any letters to or from the company.

• DO NOT PROCRASTINATE. If a product is defective, it is important that you return it quickly so that you do not lose the right to get your money back, as well as damages in some cases.

Consumer Connection (located at http://consumer.ic.gc.ca" target=new>http://consumer.ic.gc.ca) has information not only on complaining effectively but also advice on consumer rights, making informed decisions, and protecting yourself from unscrupulous dealers. The Canadian Consumer Handbook gives vital information on the differences between proper and improper business procedures, on how to approach banks, insurance companies, utility companies, landlords and many others.

Consumer Connection is an award-winning Web site developed by the Office of Consumer Affairs of Industry Canada. It provides rapid access to consumer information, powerful tools to cut research time, and many useful links to consumer and other organizations. Canadians can access Consumer Connection from home, the public library, community access points or from Government of Canada, provincial and territorial service outlets. For a variety of information on everything from bank fees, to privacy rights, to the latest scams or frauds, this is the place to go.

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