ArticlesReader.com Menu
Newest Articles
Most Viewed Articles
ArticlesReader.com RSS
Submit Article
Login
Signup
Search the articles

Articles Main Categories
Advice
Animals
Automobiles
Business
Career
Communications
Computer Programming
Computers
Entertainment
Environment
Family
Fashion
Finance
Food
Health & Medical
Home & Garden
Humor
Internet Business
Internet Marketing
Legal
Leisure & Recreation
Marketing
Other
Politics
Reference & Education
Religion
Self Improvement
Sports
Technology & Science
Travel
Writing
Subscribe
Receive alert message from us when new articles submitted to our site for free.

Enter your name

Enter your email

Syndicate

















Related Products
Home::Auctions

How To Respond To An eBay Buyer’s Complaint.

Author : Kirsten Hawkins
At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it’s easy to keep a complaint from turning into a crisis.



Respond Immediately and Grovellingly.



Someone might complain to you directly, or they might do it through eBay. Whatever happens, you need to email them immediately. Here’s a template to use:



“I have just received your complaint and I would like to say that I am very sorry you aren’t satisfied. If you would like, I can send you a [replacement/refund] for the item, as part of my ‘no questions asked’ guarantee. I apologise again for our mistake.”



Whatever you do, don’t start making excuses for yourself. “Oh, sorry, I didn’t get around to posting it yet because I’ve been busy at work and I’m going on holiday next week…” – no-one cares. If the buyer isn’t satisfied, then you screwed up, and you need to apologise repeatedly and do everything you can to make them happy again. Besides, is it really worth your time to go through eBay’s long-winded dispute process when all it’s going to do is alienate your customers?



This an attitude that will give you a massive advantage in eBay selling, for the simple reason that many smaller sellers are confrontational, unhelpful and out for every penny they can get. If buyers are rude to you, it’s just because they’re used to dealing with rude sellers.



Responding politely, promptly and being willing to do anything for your buyers will mark you out as different. It’s so rare that you might even manage to turn your complaining buyer into one of your most loyal customers!



Let People Phone You.



Don’t insist that everything is done with email – allow frustrated buyers to phone you and have a chat about their item. The chances are that they will never have talked to a human voice before about an eBay complaint, and will be even more impressed with anything you offer them to solve their problem.



Neutralise Negative Feedback.



If it really comes down to it and your complaint ends up as a piece of negative feedback on your record, make sure you post a response – and don’t make it something like “buyer was impossible to work with, avoid”!



Instead, post an apology, and detail what you did to put things right, for example: “Very sorry for the scratched item, I have sent a replacement”. You may also find that some buyers leave feedback before you have the chance to put things right, in which case you could write a phone number in the response space, or something like “I have emailed you about a refund”.



This will let anyone looking through your feedback see that not only are negatives very rare, but the few that there might be aren’t really worth counting.



In the next email, you’ll learn how to turn your shipping costs into a profit center.


Article Source: http://www.articledashboard.com





Kirsten Hawkins is an Ebay and internet auction enthusiast from Nashville, TN. Visit www.auctionseller411.com/ for more great tips on how to make the most from Ebay and other online auctions.





Spam emails More free articles

Related articles


  1. Drop Shipping Secrets and Sources Revealed
  2. Marias New Lifestyle: Short Story About The Benefits Shopping On The Net Has Given
  3. Buying Used Dell Laptops, PC's and Servers on eBay - How to be successful
  4. Rent A Coder & Other Service Auctions
  5. The 3 Minute Auction and Minute Auction Explained
  6. How to Generate Extra Cash in an Instant
  7. Top 10 Free Online Wholesale Resources
  8. eBay's Latest Fee Increases--Is this the beginning of the end?
  9. Is The eBay Fee Increase Actually Good For Business?
  10. So What Are YOU Going To Do About eBay's Fee Increases?
  11. Online Auctions: 10 Secrets You Should Know Before Bidding At An Online Auction
  12. Taxing eBay Part Deux
  13. How To Compete With Amazon.com
  14. Taxing Your eBay Profits
  15. Ebay And Dropshipping, A Marriage Made In Heaven?
  16. The Secret To Real eBay Success
  17. Dropship Your Way To Ebusiness Success
  18. When It Comes To eBay, Dont Follow The Herd
  19. Real Estate Auction Action - Buying A Home At Auction
  20. Drop Shipping Is Your Perfect Home Based Business Solution
  21. How To Cut Your eBay Fees By More Than 90%
  22. Authentic or Fake?
  23. The Quickest Way To Have A Product To Sell On The Internet
  24. Image Hosting For Online Auctions
  25. EBay: No WayYes Way (Ten Seller Themes)
More related feeds
Essential Ebay Checklist for Fantastic Auction Results
This communication is the basis for repeated construction business eBay for you.Also, do you check your e-mails? Remember that potential buyers can post messages about anything at any time and not respond to these emails were just made ...

How To Respond To An eBay Buyer’s Complaint.
At some point in your eBay selling life, one of your customers is going to send you a complaint. As long as you respond to it properly, however, it’s easy to keep a complaint from turning into a crisis. ...

Federal Court’s Notice of Proposed Class Action Settlement
The settlement will resolve a lawsuit against eBay Inc. and PayPal, Inc. (collectively, “Defendants”) involving claims arising out of representations in the PayPal User Agreement regarding PayPal’s policies and practices for responding ...

Information About eBay Buyers online
While eBay don't have many people handling complaints, they do have a relatively effective set of automatic process to handle common problems buyers and sellers have with one another. Finally, if that doesn't work, then you should seek ...

Comment on UPDATED: 70% Reduction in Fixed Price Fee and much ...
No I would respond by informing these eBay members that eBay is no longer interested in their business unless they can suck more money out of the seller by forcing buyers to use their PayPal service which they have admitted is not good ...

Handling Paypal Disputes
There is a resolution center where a buyer can log his complain and concerns in an online form. The dispute is communicated to both the parties. In case the seller does not respond, the buyer may escalate the issue to a Paypal claim. ...

eBay sucks...Part 2
We believe that by offering buyers at least one shipping option that they deem reasonable, sellers will increase their overall sales and conversion. Translation- eBay wants to ensure people shop there as opposed to other sites. ...

Buyers Questions...Answered
And because after a few months we can't file a complaint with PayPal or eBay, we would be out the money. In the long run, you are getting a huge savings by buying multi-set auctions, but the risks don't outweigh the rewards. ...

Information On eBay Auction
Don't be a difficult customer: Understand that your seller might take a day or so to respond to you, and perhaps a few days to send your item - harassing them is nasty and unnecessary, and won't get you good feedback. Ebay Buyers ...

Two Unique Softwares For The Internet Marketer (restaurant reviews)
After getting this I filed a complaint to IC3 and the buyer sent the item to Paypal. Paypal then sent me this email. Dear XXXXX XXXXX,. One of your buyers has completed a chargeback of their payment through ...

 


 

2007 articlesreader.com - All Rights Reserved