Customer Service: Stop Sabotaging Your Customer Relationships If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes. Customer Satisfaction Is Your Business Regardless of what business you are in - you are really in the business of satisfying customers. Over Deliver - The Key to Customer Satisfaction Client satisfaction starts with meeting or beating the contractual obligations of the relationship. How to Deliver Exceptional Customer Service Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Write a Business Thank-You Note Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter?The point of the message is that "Thank You" goes a long way to making people feel better. Dealing with Difficult People 1. Clients…Do You Really Need Them? Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too. Whatever Happened To Customer 'Service'? Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you had to say?Doesn't happen very often does it? In fact, while I was writing this, I couldn't recall when I had experienced it. Developing A Customer Complaint System Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints. Moments That Matter Many years ago, I was a first year apprentice assigned the task of pressure washing a set of condensing coils on the roof of a grocery store on Capital Hill in Seattle, an upscale part of town. Putting The "Service" Back In "Customer Service" The future of customer service is here. Loyal Customers Take Commitment In today’s competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Make Sure You Get The Customer Perspective Businesses that fail, often forget to seek out the customer perspective. Empowering Customer Service Vital It never fails to amaze me how many companies have employees who are empowered to offer former customers wonderful incentives to lure them back, yet their customer service representatives have the ability to offer virtually nothing to convince an unhappy customer to stay. Be A Resource What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. How to Walk the Floor and Talk to Customers This may seem a strange topic to introduce. Sales Marketing: 10 High Impact Ways To Improve Your Customer Service If you want to last a long time in business and succeed, you must learn how to make your customers happy. From Disgruntled to Champion - How to Turn an Unhappy Client Into Your Best Customer It’s a salesperson’s worst nightmare- the phone call that comes in from a disgruntled customer. Tips for Curing Bad Customer Service Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. Create a Positive, Upbeat, "Can-Do" Workforce and Dazzle the Customer with Your Caring! Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. 7 Bits Of Critical Information You Can't Afford NOT To Know About Your Customers If you think customer relationship management is just a piece of software, you're dead wrong. Customer Service Is Dying - and I'm Not Feeling So Good Myself Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Who Says the Customer is Always Right? We all know the old adage, "The Customer is Always Right. Say It With Humor When you own a business, you may find yourself in situations that may be a little tricky to handle. Foolproof Customer Service Strategies (That Only A Fool Would Try!) Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?""No thanks. Handling Customer Complaints Even the best business will receive an occasional customer complaint. Your Number One Asset Customers put you in business, keep you in business, and they can put you out of business. Post Office, Incredible Lady Postmaster There are two Post Offices that I routinely visit. Why Can't Microsoft Make "Soft" Packaging? Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. Communicating Value Abstract: People buy for their reasons, not yours.

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