Seven Ways to Make Your Customers Feel Important Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Battling with Customer Service: How to Win the War, Part 1 of 2 Customer service, how I loathe thee. We Sell For Less and Our Stores Are a Mess! What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization. Battling with Customer Service: How to Win the War, Part 2 of 2 If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to becoming a pro. CRM: Keeping Customers Loyal Customers are now in charge. Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. Cultivating the Trust Factor In today�s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. The 7 Principles of Business Integrity If you have integrity, nothing else matters. Breaking the Ice and Winning Over the Client! Wherever you turn these days you�ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. Boomerang Customers- What You Might NOT Think Brings Them Back! With all of the calendars and PDA's and lists I make I recently did a really dumb thing. The death of customer servie The other day a reporter call to interview me on the �Death of Customer Service�. Top 10 customer service tips 1. Listening: The Foundation of Communication Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don�t listen very well. Take Care of Yourself Before You Take Care of Your Customer One of the most important questions people ask when they are focused on improving their quantity and quality of business is: �What is my competitive advantage?��� What makes me unique, memorable, special� what truly sets me apart from the rest?" While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage. You Bever Know Who You're Serving You Never Know Who You�re Serving when customers turn irate. Customer Service - A Lost Art? Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Is your Online Business Customer-Friendly? Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Customer Service A Chicken's Way Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Make An Action Plan To Improve Customer Service Customer Service is a critical factor for keeping your clients coming back and ensuring they�ll refer you to others. Losing Angry Customers This article offers five ways to help you deal with angry customers. Create Win-Win Deals With Your Competitors In the competitive world of the 20th century, we generally viewed competitors as the enemy. Making The Most Of Newsletters Newsletters can be wonderful tools for communicating with your customers or prospects. Customer Service Tips for Mail Order Businesses Can we be too good to our customers? No way! Our customers are the backbone of our business! They're right no matter what! I'm sorry to disagree with you. Ten Ways to Help You Improve Your Customer Service 1. Can You Profit From a Mail Order Help Line? A lot of people are constantly thinking about starting their own business. Handling Angry Clients What do you do when your client gets mad at you? How do you handle this? An angry client can be one of the biggest time and energy drains on a sales person. Be the Customer: See Yourself as Your Customers Do What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. The 3 R's of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company�s forget the 3 R�s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn�t right. What's in a Name Different people call their Customers by different names. Marketing as a Spiritual Practice �Marketing as a spiritual practice.

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